One of the marquee users of the CRM is the University’s international student office where just about the entire team uses Dynamics 365 in their daily role.
Coutman explains; “Inquiries from international students are captured in CRM, as well as applications for admission. This has really streamlined the process for the team managing this process and the feedback has been positive.”
It has also improved the student experience as efficiency has soared and applications and inquiries are dealt with much faster than was previously possible. Dynamics 365 has also streamlined the University’s engagement with overseas education agencies which act as the front door for many international students.
“Implementing a more efficient approach to managing international inquiries and applications has improved the University’s interactions with overseas agencies, which enhances our reputation in this competitive market,” says Coutman.
Shane Parsons, Director, Microsoft Business Apps, KPMG says, “Dynamics 365 has delivered to the